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No worries! After submitting your purchase be sure to look out for a confirmation email from KidVestors. If you ordered books as well, you will also be notified when your order ships. If you are having trouble locating your confirmation email which includes your download links and receipt, search your inbox for "KidVestors" Still don't see it? Try these steps: Check your spam folders. Check all promotional folders. Make sure your inbox isn't full (or you won't be able to receive our messages). Make sure you whitelist our email address (so our future communications don't go to spam) If you still don't see an email from KidVestors, submit a ticket to our team here and we will gladly re-send it to you.

Our 24/7 customer service phone support number is +1 (762) 237-4585 . For Schools & Beyond subscription holders (accounts with 50 or more enrolled students), your account includes both customer chat support and a dedicated phone support specialist. You can reach your dedicated phone support specialist during our business hours using the contact number provided within your onboarding email.If you’d like to enroll your student group and speak with an Enrollment Guide, you can schedule a call with our team here .For all other inquiries, contact us here and we will be glad to help!

If you are an Schools & Beyond subscription holder (accounts who have enrolled 50 students or more), your account includes both customer chat support and phone support. You can reach your dedicated phone support team anytime during our opening hours using the contact number provided in your onboarding email. For Family & Friends subscription holders (49 students or less), our customer service chat is available during office hours and ready to assist you. All customers can also submit a ticket for faster service if you are experiencing any issues. If you are not currently a customer, and would like to enroll your student group and speak with an Enrollment Guide, you can schedule a call anytime here . For all other inquiries, contact us here and we will be glad to help!

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STANDARD SHIPPING (U.S ONLY) Please allow up to 48 business hours for your order to be processed. Orders placed on a weekend, holiday, or after 4:30pm EST Monday-Friday will begin being processed on the next business day. Please allow an additional 5-7 business days for your order to ship following processing. All orders are shipped with United States Postal Service (USPS). ​ INTERNATIONAL SHIPPING Please allow up to 48 business hours for your order to be processed.Orders placed on a weekend, holiday, or after 4:30pm EST Monday-Friday will begin being processed on the next business day. Please allow an additional 10-14 business days for your order to ship following processing.​ ​ BULK ORDERS/WHOLESALE/GROUP ENROLLMENT *For bulk orders and group enrollments (50 students or more): Please allow up to 3-5 business days to process bulk orders and group enrollment orders. Bulk orders and group enrollment orders placed on a weekend, holiday, or after 4:30pm EST Monday-Friday will begin being processed on the next business day. Bulk orders Please allow an additional 14-21 business days for your order to ship following processing. All bulk orders will require a signature upon delivery. ​ "What happens if my item is marked delivered, but I have not received it? " Please contact the carrier with your tracking number to locate your package. Frequently ,the carrier may mark the package as delivered when it arrives at the destination warehouse, not the actual delivery address. In most instances the package will then arrive at the actual delivery address within 1 or 2 business days.

To update your payment information, follow these steps: Log into your admin portal at app.kidvestors.co/login Click Settings in the bottom left corner of your screen Click the Edit icon next to Subscription Information You’ll be redirected to update your payment details

For the safety and security for our customers, we currently only allow online payments. If you are having trouble checking out or paying online, a few steps we always advise our customers to check first: 1. Check that you have enough available funds on your credit card/debit card to cover your purchase (including tax and shipping costs). 2. Check that your credit card/debit card expiration date has not expired. 3. Check that the zip code being entered as your billing address also matches the zip code on your credit card/debit card banking statement. 4. Occasionally, some banks may deny a transaction if it is your first purchase with KidVestors. You will want to notify the bank that you approve the purchase and attempt the transaction again (you will not be charged twice). 5. Make sure that the debit/credit card is not frozen or disabled for use. If these steps still do not work, please contact us.

We hate to see you go! However, to cancel your subscription, you can log into your admin portal here , go to Settings, and click Cancel. You will still have access to your account until your expiration date. Please note: if you're still within the 7-day free trial, your account will automatically be canceled at the end of the trial period, so no action is required on your part. Also, since there's no payment method attached to your free trial on file, you won’t be charged. If you need further help, feel free to contact us.

Initial subscription purchases and all other payments are nonrefundable, except for qualifying automatic subscription renewals under the Renewal Refund Policy below or where otherwise required by law. Also refer to "Reasons that do not qualify for a refund" below.  View our full refund policy here.

Having trouble logging in? Try these steps below: Ensure you have first completed registration or that it has not expired If you attempt to log in and receive a message stating that you do not have an active subscription, it typically means that your subscription has either expired or was never fully activated due to incomplete registration. If you did not receive a confirmation receipt or email (please check all inbox folders, including Spam, Junk, and Promotions), this likely means that your registration was not completed so your account has not yet been activated. If you have completed a Discovery or Paid Subscription Plan If you are the registrant, visit https://app.kidvestors.co/login to log-in using the same username and password that you created during your registration. If you cannot remember your password, select "Forgot Your Password" to reset it. Each of your student(s) will receive a separate , unique email invitation to access their student portal. If your student does not see the email which includes their log-in instructions, try these steps: Check spam folders. Check all promotional folders. Make sure your inbox isn't full (or you won't be able to receive our e-mails). Make sure you whitelist our email address (so our future communications don't go to spam) If you have followed the above steps and your student still does not see an email from KidVestors, submit a ticket to our team here and we will gladly re-send it to you. If you have multiple students using the platform on the same device. Make sure you, as the Admin, and each of your students are using separate browsers (for example, Chrome and Safari) if you plan to all log in simultaneously on the same device. Alternatively, you can simply log out of your Admin account first if your student will be using the same browser. This will help prevent error messages and ensure your student can log in successfully.

If you receive a message that states that you do not have an active subscription after attempting log-in or that your email already exists , try the following troubleshooting steps.  1. Ensure you completed the registration process. This includes verifying your email address. Once registration is complete for your trial or paid subscription plans, you will receive an email with the subject line “Successful Payment.” This email confirms that your registration is finalized. If you are on a Discovery Pass free trial, you will still receive this confiration email even though your total is $0.00. If you did not receive this email receipt, your registration was likely not completed. Please check all inbox folders, including Spam, Junk, and Promotions, just in case the message was filtered there. 2. Check for the registration reminder email. If registration was not completed, you should receive an email with the subject line “Looks Like You Forgot To Finish!” This email allows you to resume registration. Please check all inbox folders, including Spam, Junk, and Promotions, as the message may have been filtered. When resuming registration, make sure you continue using the same email address, browser, and device you originally used. The link may not work if opened on a different browser or device. 3. Verify your login information. Double-check that your email address and password are spelled correctly. If either is entered incorrectly, the system will not allow you to log in. 4. Submit a support ticket if the issue persists. If none of the steps above resolve the issue, please submit a support ticket for a quick response: https://www.kidvestors.co/submit-a-ticket

Supporting Browsers: KidVestors works on all major browsers, including Safari, Chrome, and Firefox. For the best experience, please ensure your browser is updated to the latest version. Network Requirements: A stable internet connection is required to load lessons, games, and videos. If you experience delays or loading issues, try refreshing your browser, switching networks, or moving to an area with stronger connectivity. Device Requirements: Student portal access is available on all devices, including desktops, laptops, tablets, and mobile phones. Admin access for parents and educators is currently supported on laptops and desktops only.

If the KidVestors platform freezes, gets stuck on a loading screen, or does not respond, try the steps below: 1. Refresh Your Browser Sometimes a quick refresh resolves temporary loading issues. 2. Check Your Internet Connection Ensure you have a stable internet connection. If possible, switch to a stronger WiFi signal or wired connection. 3. Close and Reopen the Browser Fully close your browser window, reopen it, and log back into KidVestors. 4. Clear Browser Cache and Cookies A buildup of cached data can cause loading issues. Clearing your cache often fixes freezing or slow performance. 5. Update Your Browser Make sure you are using the latest version of Safari, Chrome, or Firefox. Outdated browsers can prevent lessons and videos from loading properly. 6. Restart Your Device Restarting your computer, tablet, or mobile phone can help reset processes that may be causing the freeze. 7. Try a Different Browser If one browser is not working, switch to another supported option such as Chrome, Firefox, or Safari. 8. Disable Browser Extensions Ad blockers or other extensions may interfere with KidVestors. Temporarily disable them if you notice frequent freezing. 9. Check Device Requirements Student access works on all devices. Admin access (parents and educators) is supported on laptops and desktops only. Using an unsupported device for admin login may cause performance issues. If problems continue after these steps, feel free to reach out to us and our team will be happy to assist.