Pa gen enkyetid! Apre w fin soumèt acha w la asire w ke w gade pou yon imèl konfimasyon ki soti nan KidVestors. Si ou te kòmande liv yo tou, w ap resevwa yon notifikasyon tou lè lòd ou an ap voye.

Si w gen pwoblèm pou jwenn imèl konfimasyon w la ki gen ladan l lyen pou telechaje w ak resi w, chèche bwat resepsyon w lan pou " KidVestors ".

Toujou pa wè li?

Eseye etap sa yo:

1. Tcheke dosye spam ou yo.

2. Tcheke tout dosye pwomosyon.

3. Asire w ke bwat resepsyon ou a pa plen (oswa ou p ap kapab resevwa mesaj nou yo).

4. Asire w ke w mete adrès imel nou an blan (pou pwochen kominikasyon nou yo pa ale nan spam)

5. Si ou toujou pa wè yon imèl ki soti nan KidVestors, voye yon tikè bay ekip nou an isit la epi nou pral byen kontan voye li ba ou.

Kòm yon detantè abònman antrepriz (kont ki te enskri 50 elèv oswa plis), kont ou gen ladan tou de sipò chat kliyan ak sipò telefòn. Ou ka kontakte ekip sipò telefòn devwe w la nenpòt lè pandan lè ouvèti nou yo lè w sèvi ak nimewo kontak yo bay nan imèl ou a.

Pou moun ki gen abònman endividyèl (49 elèv oswa mwens), chat sèvis kliyan nou an disponib pandan lè biwo yo epi li pare pou ede w.

Si ou ta renmen enskri gwoup elèv ou a epi pale ak yon reprezantan lavant, ou ka planifye yon apèl ak ekip nou an isit la .

Pou tout lòt demann, kontakte nou isit la epi nou pral kontan ede!

Si ou se yon abònman antrepriz (kont ki te enskri 50 elèv oswa plis), kont ou gen ladan tou de sipò chat kliyan ak sipò telefòn. Ou ka kontakte ekip sipò telefòn devwe w la nenpòt lè pandan lè ouvèti nou yo lè w sèvi ak nimewo kontak yo bay nan imèl ou a.

Pou moun ki gen abònman endividyèl (49 elèv oswa mwens), chat sèvis kliyan nou an disponib pandan lè biwo yo epi li pare pou ede w.

Tou de kliyan endividyèl ak antrepriz kapab tou soumèt yon tikè pou sèvis pi rapid si w ap fè eksperyans nenpòt pwoblèm.

Si ou pa yon kliyan kounye a, epi ou ta renmen enskri gwoup elèv ou a epi pale ak yon reprezantan lavant, ou ka planifye yon apèl nenpòt lè isit la .

Pou tout lòt demann, kontakte nou isit la epi nou pral kontan ede!

Ou ka youn nan premye moun ki aprann lè KidVestors lanse nouvo resous edikatif lè w enskri pou bilten nou an.

STANDARD SHIPPING (US SÈLMAN)

Tanpri pèmèt jiska 48 èdtan ouvrab pou lòd ou a dwe trete. Lòd yo mete nan yon wikenn, jou ferye, oswa apre 4:30 pm EST Lendi-Vandredi ap kòmanse trete nan pwochen jou ouvrab la.

Tanpri pèmèt yon lòt 5-7 jou ouvrab pou lòd ou a anbake apre pwosesis la.

Tout lòd yo anbake ak Sèvis Postal Etazini (USPS).

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ENTERNATIONAL SHIPPING

Tanpri pèmèt jiska 48 èdtan ouvrab pou lòd ou a dwe trete. Lòd yo mete nan yon wikenn, jou ferye, oswa apre 4:30 pm EST Lendi-Vandredi ap kòmanse trete nan pwochen jou ouvrab la.

Tanpri pèmèt yon lòt 10-14 jou ouvrab pou lòd ou a anbake apre pwosesis la.

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LÒD an gwo/An gwo/enskripsyon gwoup

*Pou lòd an gwo ak enskripsyon gwoup (50 elèv oswa plis):

Tanpri pèmèt jiska 3-5 jou ouvrab pou trete lòd an gwo ak lòd enskripsyon gwoup. Lòd an gwo ak lòd enskripsyon gwoup yo mete nan yon wikenn, jou ferye, oswa apre 4:30 pm EST Lendi-Vandredi ap kòmanse trete nan pwochen jou ouvrab la.

Lòd an gwo

Tanpri pèmèt yon lòt 14-21 jou ouvrab pou lòd ou a anbake apre pwosesis la. Tout lòd an gwo yo pral mande pou yon siyati sou livrezon.

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"Kisa k ap pase si atik mwen an make delivre, men mwen pa resevwa li?"

Tanpri kontakte konpayi asirans lan ak nimewo swiv ou pou jwenn pakè w la. Souvan, konpayi asirans lan ka make pake a kòm livrezon lè li rive nan depo destinasyon an, pa adrès livrezon aktyèl la. Nan pifò ka, pake a pral rive nan adrès livrezon aktyèl la nan 1 oswa 2 jou ouvrab.

To update your payment information, follow these steps:

1. Log into your admin portal at app.kidvestors.co/login

2. Click Settings in the bottom left corner of your screen

3. Click the Edit icon next to Subscription Information

4. You’ll be redirected to update your payment details

We hate to see you go! However, to cancel your subscription, you can log into your admin portal here , go to Settings, and click Cancel. You will still have access to your account until your expiration date.

Please note: if you're still within the 7-day free trial, your account will automatically be canceled at the end of the trial period, so no action is required on your part. Also, since there's no payment method attached to your free trial on file, you won’t be charged. If you need further help, feel free to contact us.

Pou sekirite ak sekirite pou kliyan nou yo, kounye a nou pèmèt sèlman peman sou entènèt. Si w gen pwoblèm pou tcheke oswa peye sou Entènèt, kèk etap nou toujou konseye kliyan nou yo tcheke an premye: 1. Tcheke ke ou gen ase lajan ki disponib sou kat kredi/kat debi ou a pou kouvri acha ou a (tankou taks ak depans transpò) .

2. Tcheke ke dat ekspirasyon kat kredi/kat debi ou a pa ekspire.

3. Tcheke si kòd postal yo te antre kòm adrès bòdwo w la koresponn tou ak kòd postal ki sou deklarasyon bankè kat kredi/kat debi w la.

4. Okazyonèlman, kèk bank ka refize yon tranzaksyon si se premye acha w ak KidVestors. Ou pral vle fè bank la konnen ou apwouve acha a epi eseye tranzaksyon an ankò (yo p ap chaje w de fwa).

5. Asire w ke kat debi/kredi a pa jele oswa andikape pou itilize.

Si etap sa yo toujou pa mache, tanpri kontakte nou.

Èske w gen pwoblèm pou w konekte? Eseye etap sa yo anba a: Si ou se moun ki anrejistre a, vizite https://app.kidvestors.co/login pou konekte ak non itilizatè a ak menm modpas ou te kreye pandan enskripsyon an. Si ou pa sonje modpas ou, chwazi "Bliye modpas ou" pou reset li.

Elèv ou a (yo) ap resevwa yon envitasyon imel separe pou jwenn aksè nan pòtal elèv yo. Si elèv ou a pa wè imel la ki gen enstriksyon pou konekte li a, eseye etap sa yo:

1. Tcheke dosye spam yo.

2. Tcheke tout dosye pwomosyon.

3. Asire w ke bwat resepsyon ou a pa plen (oswa ou p ap kapab resevwa imèl nou yo).

4. Asire w ke w mete adrès imel nou an blan (pou pwochen kominikasyon nou yo pa ale nan spam)

5. Si ou te swiv etap ki anwo yo epi ou toujou pa wè yon imèl ki soti nan KidVestors, voye yon tikè bay ekip nou an isit la epi nou pral byen kontan voye li ba ou.

Supporting Browsers: KidVestors works on all major browsers, including Safari, Chrome, and Firefox. For the best experience, please ensure your browser is updated to the latest version.

Network Requirements: A stable internet connection is required to load lessons, games, and videos. If you experience delays or loading issues, try refreshing your browser, switching networks, or moving to an area with stronger connectivity.

Device Requirements: Student portal access is available on all devices, including desktops, laptops, tablets, and mobile phones. Admin access for parents and educators is currently supported on laptops and desktops only.

If the KidVestors platform freezes, gets stuck on a loading screen, or does not respond, try the steps below:

1. Refresh Your Browser Sometimes a quick refresh resolves temporary loading issues.

2. Check Your Internet Connection Ensure you have a stable internet connection. If possible, switch to a stronger WiFi signal or wired connection.

3. Close and Reopen the Browser Fully close your browser window, reopen it, and log back into KidVestors.

4. Clear Browser Cache and Cookies A buildup of cached data can cause loading issues. Clearing your cache often fixes freezing or slow performance.

5. Update Your Browser Make sure you are using the latest version of Safari, Chrome, or Firefox. Outdated browsers can prevent lessons and videos from loading properly.

6. Restart Your Device Restarting your computer, tablet, or mobile phone can help reset processes that may be causing the freeze.

7. Try a Different Browser If one browser is not working, switch to another supported option such as Chrome, Firefox, or Safari.

8. Disable Browser Extensions Ad blockers or other extensions may interfere with KidVestors. Temporarily disable them if you notice frequent freezing.

9. Check Device Requirements Student access works on all devices. Admin access (parents and educators) is supported on laptops and desktops only. Using an unsupported device for admin login may cause performance issues.

If problems continue after these steps, feel free to reach out to us and our team will be happy to assist.