不用担心！提交购买后，请务必留意 KidVestors 发送的确认电子邮件。如果您还订购了书籍，订单发货时您也会收到通知。 如果您找不到包含下载链接和收据的确认电子邮件，请在收件箱中搜索“ KidVestors” 还是没看到？ 请尝试以下步骤： 1. 检查您的垃圾邮件文件夹。 2. 检查所有促销文件夹。 3. 确保您的收件箱未满（否则您将无法收到我们的消息）。 4. 确保将我们的电子邮件地址列入白名单（这样我们将来的通信就不会变成垃圾邮件） 5. 如果您仍然没有看到来自 KidVestors 的电子邮件，请在此处向我们的团队提交一张票，(https://www.kidvestors.co/contactus#/submit-a-ticket)我们将很乐意将其重新发送给您。

作为企业订阅持有者（已招收 50 名或以上学生的帐户），您的帐户包括客户聊天支持和电话支持。您可以在我们的营业时间内随时使用入职电子邮件中提供的联系电话联系您的专属电话支持团队。 对于个人订阅持有者（49 名或更少的学生），我们的客户服务聊天在办公时间可用，随时准备为您提供帮助。 如果您想招募您的学生团体并与销售代表交谈，您可以在这里与(https://www.kidvestors.co/schedulecall)我们的团队安排通话。 如有其他疑问，请在此处联系我们，(https://www.kidvestors.co/contactus)我们将很乐意为您提供帮助！

如果您是企业订阅持有者（已招收 50 名或以上学生的帐户），您的帐户将同时提供客户聊天支持和电话支持。您可以在我们的营业时间内随时使用入职电子邮件中提供的联系电话联系您的专属电话支持团队。 对于个人订阅持有者（49 名或更少的学生），我们的客户服务聊天在办公时间可用，随时准备为您提供帮助。 如果遇到任何问题，个人和企业客户都可以提交工单以(https://www.kidvestors.co/submit-a-ticket)获得更快的服务。 如果您目前不是客户，但想要招募您的学生团体并与销售代表交谈，您可以随时在此安(https://www.kidvestors.co/schedulecall)排通话。 如有其他疑问，请在此处联系我们，(https://www.kidvestors.co/contactus)我们将很乐意为您提供帮助！

通过订阅我们的时事通讯，您可以成为第一批了解 KidVestors 推出新的教育资源的人之一。(http://eepurl.com/hvAfe9)

标准运输（仅限美国） 订单处理最多需要 48 个工作小时。周末、节假日或周一至周五下午 4:30（美国东部时间）之后下的订单将在下一个工作日开始处理。 处理后，请预留额外 5-7 个工作日的时间以便您的订单发货。 所有订单均通过美国邮政服务（USPS）运送。 ​ 国际航运 请允许最多 48 个工作小时来处理您的订单。周末、节假日或周一至周五美国东部时间下午 4:30 之后下的订单将在下一个工作日开始处理。 处理后，请预留额外 10-14 个工作日的时间以便您的订单发货。 ​ 大宗订单/批发/团体报名 *对于批量订单和团体报名（50 名学生或以上）： 批量订单和团体报名订单最多需要 3-5 个工作日。周末、节假日或周一至周五下午 4:30（美国东部时间）之后下的批量订单和团体报名订单将在下一个工作日开始处理。 大宗订单 处理后，请额外留出 14-21 个工作日的时间以便您的订单发货。所有批量订单均需在交货时签名。 ​ “如果我的物品已标记为已送达，但我尚未收到，会发生什么情况？” 请联系承运商并提供您的跟踪号以查找您的包裹。承运商通常会在包裹到达目的地仓库时将其标记为已送达，而不是实际的送货地址。在大多数情况下，包裹将在 1 或 2 个工作日内到达实际送货地址。

To update your payment information, follow these steps: 1. Log into your admin portal at app.kidvestors.co/login(https://app.kidvestors.co/login) 2. Click Settings in the bottom left corner of your screen 3. Click the Edit icon next to Subscription Information 4. You’ll be redirected to update your payment details

为了客户的安全，我们目前仅允许在线支付。如果您在结账或在线支付时遇到问题，我们始终建议客户先检查以下几个步骤：1. 检查您的信用卡/借记卡上是否有足够的可用资金来支付您的购买费用（包括税费和运费）。 2. 检查您的信用卡/借记卡的有效期是否尚未过期。 3. 检查您输入的帐单地址的邮政编码是否与您的信用卡/借记卡银行对账单上的邮政编码相符。 4. 偶尔，如果您是第一次在 KidVestors 购买，一些银行可能会拒绝交易。您需要通知银行您同意购买并再次尝试交易（您不会被收取两次费用）。 5. 确保借记卡/信用卡没有被冻结或禁用。 如果这些步骤仍然不起作用，请联系我们。(www.kidvestors.co/contactus)

We hate to see you go! However, to cancel your subscription, you can log into your admin portal here (https://app.kidvestors.co/login), go to Settings, and click Cancel. You will still have access to your account until your expiration date. Please note: if you're still within the 7-day free trial, your account will automatically be canceled at the end of the trial period, so no action is required on your part. Also, since there's no payment method attached to your free trial on file, you won’t be charged. If you need further help, feel free to contact us. (www.kidvestors.co/contactus)

All purchases made through our website, web app, mobile app, or for any digital courses and digital products are final and non refundable. Refunds are not available for customers who complete checkout with our Semi Annual or Annual Family and Friends or Schools and Beyond subscriptions. Customers may cancel their account at any time to prevent renewal, but access will remain active until the end of the current subscription term. We are unable to issue refunds for canceled, unused, or partially used subscriptions for any reason, regardless of usage or activity on the account. Our refund and chargeback policy applies to all transactions and all customers without exception.

登录时遇到问题？请尝试以下步骤：如果您是注册人，请访问 https://app.kidvestors.co/login，使用您在注册时创建的用户名和密码登录。如果您忘记了密码，请选择“忘记密码”进行重置。 您的学生将收到一封单独的电子邮件邀请，邀请他们访问学生门户。如果您的学生没有看到包含登录说明的电子邮件，请尝试以下步骤： 1. 检查垃圾邮件文件夹。 2. 检查所有促销文件夹。 3. 确保您的收件箱未满（否则您将无法收到我们的电子邮件）。 4. 确保将我们的电子邮件地址列入白名单（这样我们将来的通信就不会变成垃圾邮件） 5. 如果您已按照上述步骤操作，但仍未看到来自 KidVestors 的电子邮件，请在此处向(https://www.kidvestors.co/submit-a-ticket)我们的团队提交一张工单，我们将很乐意将其重新发送给您。

If you receive a message that states that you do not have an active subscription after attempting log-in , try the following troubleshooting steps.  1. Ensure you completed the registration process. This includes verifying your email address. Once registration is complete for your trial or paid subscription plans, you will receive an email with the subject line “Successful Payment.” This email confirms that your registration is finalized. If you are on a Discovery Pass free trial, you will still receive this email even though your total is $0.00. If you did not receive this email receipt, your registration was likely not completed. Please check all inbox folders, including Spam, Junk, and Promotions, just in case the message was filtered there. 2. Check for the registration reminder email. If registration was not completed, you should receive an email with the subject line “Looks Like You Forgot To Finish!” This email allows you to resume registration. Please check all inbox folders, including Spam, Junk, and Promotions, as the message may have been filtered. When resuming registration, make sure you continue using the same email address, browser, and device you originally used. The link may not work if opened on a different browser or device. 3. Verify your login information. Double-check that your email address and password are spelled correctly. If either is entered incorrectly, the system will not allow you to log in. 4. Submit a support ticket if the issue persists. If none of the steps above resolve the issue, please submit a support ticket for a quick response: https://www.kidvestors.co/submit-a-ticket(https://www.kidvestors.co/submit-a-ticket)

Supporting Browsers: KidVestors works on all major browsers, including Safari, Chrome, and Firefox. For the best experience, please ensure your browser is updated to the latest version. Network Requirements: A stable internet connection is required to load lessons, games, and videos. If you experience delays or loading issues, try refreshing your browser, switching networks, or moving to an area with stronger connectivity. Device Requirements: Student portal access is available on all devices, including desktops, laptops, tablets, and mobile phones. Admin access for parents and educators is currently supported on laptops and desktops only.

If the KidVestors platform freezes, gets stuck on a loading screen, or does not respond, try the steps below: 1. Refresh Your Browser Sometimes a quick refresh resolves temporary loading issues. 2. Check Your Internet Connection Ensure you have a stable internet connection. If possible, switch to a stronger WiFi signal or wired connection. 3. Close and Reopen the Browser Fully close your browser window, reopen it, and log back into KidVestors. 4. Clear Browser Cache and Cookies A buildup of cached data can cause loading issues. Clearing your cache often fixes freezing or slow performance. 5. Update Your Browser Make sure you are using the latest version of Safari, Chrome, or Firefox. Outdated browsers can prevent lessons and videos from loading properly. 6. Restart Your Device Restarting your computer, tablet, or mobile phone can help reset processes that may be causing the freeze. 7. Try a Different Browser If one browser is not working, switch to another supported option such as Chrome, Firefox, or Safari. 8. Disable Browser Extensions Ad blockers or other extensions may interfere with KidVestors. Temporarily disable them if you notice frequent freezing. 9. Check Device Requirements Student access works on all devices. Admin access (parents and educators) is supported on laptops and desktops only. Using an unsupported device for admin login may cause performance issues. If problems continue after these steps, feel free to reach out to us (https://www.kidvestors.co/contactus)and our team will be happy to assist.